Reservation Cancellation
In general, you may reach out to our customer‑service team to cancel your reservation upon reasonable request.
Pre‑order Cancellation
To cancel a pre‑order, you must submit your cancellation request via online customer service or email within 48 hours of placing your order to qualify for a deposit refund.
Please note: Your deposit will become non‑refundable once the 48‑hour window has expired. Kindly place your pre‑order with careful consideration.
If you are time‑sensitive and cannot accept potential shipment delays caused by quality‑control (QC) checks, we do not recommend placing a pre‑order. Shipment timelines are not fully guaranteed.
In‑Stock Order Cancellation
For in‑stock items, cancellation and refund requests must be sent to our online customer service or email within 48 hours after purchase. Cancellations will not be accepted once this deadline has passed.
Installment‑Payment Order Cancellation
Once an installment‑payment agreement has been formally confirmed by both parties, any mid‑term cancellation initiated by the buyer after final negotiation will incur a 10 % cancellation penalty deducted from your refund amount.