- Shipping‑Related Product Damage We inspect every statue to ensure it is in perfect condition before shipment, and we have partnered with trusted courier services for careful package handling. While our packages remain unopened during transit security checks, resin statues are inherently fragile, and zero‑damage delivery cannot be 100% guaranteed. We take strict packaging measures to minimize the risk of breakage.
Should shipping‑related damage occur, we will first reach out to the art studio on your behalf for after‑sales support. If replacement parts are unavailable from the studio, we will issue a partial refund corresponding to the severity of the damage. If you are unable to accept any form of damage or minor defects, please place your order carefully. Completing your purchase constitutes acceptance of this policy.
- Manufacturing Flaws & Imperfections All resin statues are hand‑crafted. Minor imperfections may occasionally occur due to manual production or factory quality‑control limitations. If you receive an item with manufacturing flaws, we will assist you in requesting replacement parts from the studio. If replacements cannot be provided, a partial refund for the affected parts will be offered based on the actual condition. If you require a 100% flawless product with zero imperfections, please consider your purchase carefully.
- Lost‑in‑Transit Shipments Once we confirm that your package has been lost by the shipping carrier, you may choose between a full refund or a brand‑new replacement shipment.
- Important Unboxing Reminder We strongly recommend inspecting your parcel while the courier is present upon delivery. Please take clear photos and record a full unboxing video. This evidence is required for us to process damage claims and compensation smoothly.
We are happy to assist you with other product‑related issues. Any extra after‑sales service fees incurred will be the sole responsibility of the buyer.