FAQ

Where do you ship from?

We ship orders directly from our warehouses or‑factory located in China.

Do you offer payment plans?

Yes. Payment plans are available via PayPal recurring invoices：PayPal invoice installments: up to 6‑month terms

Important terms:

Payment plans are not available for pre‑order deposits, only for pre‑order balance payments plus shipping fees.
No shipment will be arranged until all installment payments have been fully received.

How do I place a pre‑order?

You first pay the deposit. Once the statue production is completed, we will email you to settle your remaining balance.
Shipping fees are charged separately, and will only be collected once the studio delivers the item to our logistics hub.

In‑Stock Order Process

Why does my order show $0 shipping cost?

For pre‑order items: shipping fees will not be charged until the product is ready for dispatch.
For in‑stock items: after goods arrive at the logistics center, we will calculate the actual freight cost and send you a separate shipping invoice.

If you notice unusually high freight charges for any in‑stock product, please contact our customer‑service team for verification.

Damaged or Lost Shipment Policy

Lost packages: We will assist you to file a compensation claim with the shipping carrier. A replacement shipment will be considered based on the final claim outcome.
Damaged statues in transit: We will support you to claim compensation from the courier. You will need to provide relevant supporting evidence, and we will do our utmost to secure compensation on your behalf. Meanwhile, we will coordinate with the artist studio to arrange replacement parts.

If your order is past the after‑sales window, you will need to send the damaged statue back to our factory in China for repair. We will cover the return shipping cost after repairs are finished.

When should I pay my pre‑order balance?

An estimated release date is listed on every pre‑order product page. You will receive an email notification to pay your remaining balance once your statue is ready to ship.

Customs & Duty Information

Customs or import duties are not included in our pricing.
To help you reduce or avoid customs charges, we normally declare items as gifts with a lowered declared value (value depends on package dimensions).
For large‑size statues, sea‑shipping duty‑free channels are our default shipping option.